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| ESC
Video Tutorials
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| This
collection of tutorials will show
you how to use the Electronic Service
Control software. Simply click on
the desired tutorial to view it.
When the tutorial is complete, click
your browser's Back button to return
to this screen.
All tutorials are
in a Macromedia Flash format. If
you do not have the Flash plug-in
for your browser, it should install
itself automatically when you first
view one of the tutorials. If you
have a problem with the Flash installation,
click
here to download it manually.
All tutorials showcase
the Deluxe version of the Electronic
Service Control software.
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This
video shows a 4-minute overview of
the Electronic Service Control software. |
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What's
New in Version 8 |
This
video gives a detailed overview of
all the new features included in ESC
Version 8. |
Dispatching
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Changing
Dispatch Defaults |
This
video will show you how to change
the defaults and other settings that
apply to ESC dispatching. |
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Qualifying
Customers |
This
video shows how to use the Qualification
Screen to access a great deal of information
on your customer prior creating a
dispatch. |
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Dispatch
Board Options |
This
video will show how to change the
Options for dispatch boards to allow
you to configure and customize your
boards for the best display of your
customers' dispatches. |
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Setting
Up Dispatch Boards |
This
video will show you the various configurations
and views of the Electronic Dispatch
Board, and how you can set and use
these various capabilities for using
one or more dispatch boards. |
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Working
with the Dispatch |
After
a dispatch is entered into the system,
there are various statuses or stages
that a dispatch may have, such as
Pending, Working, and Complete. This
video will demonstrate how a dispatch
progresses through those statuses
to help you keep track of the stages
of work on your calls. |
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Caller ID |
This video will show the basic configuration of Caller ID hardware and the setup and operation of Caller ID within ESC. |
Sales
Service
Agreements
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Defaults |
This
video will show you how to set defaults
and other settings prior to entering
service agreements to make agreement
entry easier. |
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General Info and Task Scheduling |
This
video will demonstrate the general
setting up of a service agreement,
and also the setting up of recurring
tasks to generate automatic periodic
dispatches. |
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Estimates and Invoicing |
This
video demostrates the estimating and
invoicing process for your maintenance
agreements. |
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Working with Agreements
and Advanced Features |
This
video will demonstrate the advanced
features of service agreements such
as posting automatic dispatches to
the electronic dispatch board, and
creating recurring agreement invoices. |
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Tracking Usage |
This
video will show you how to use the
Usage Tracking capability of service
agreements to monitor the usage, addition,
or recovery of materials used by your
customers, whether they be service
hours, refrigerant, copies, or other
chargable units. |
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