Tutorials  

This collection of tutorials will show you how to use the Electronic Service Control software. Simply click on the desired tutorial to view it. When the tutorial is complete, click your browser's Back button to return to this screen.

All tutorials are in a Macromedia Flash format. If you do not have the Flash plug-in for your browser, it should install itself automatically when you first view one of the tutorials. If you have a problem with the Flash installation, click here to download it manually.

All tutorials showcase the Deluxe version of the Electronic Service Control software.
  Setup    
    Create Technicians 04:29
  This tutorial will explain how to properly enter your employees.
    Setup Dispatch Boards 05:33
  This tutorial will explain the different types of dispatch boards. It will also show you how to create and modify them.
    Complaint Codes 03:09
  This tutorial will explain the purpose, use, and setup of complaint codes.
    Changing Dispatch Defaults 04:35
  This tutorial will explain show the default settings that affect dispatching and how to change them.
    Dispatch Board Options 01:39
  This tutorial will explain how to modify the way information is displayed on the dispatch board.
  Use    
    Qualifying a Customer 05:32
  This tutorial will explain how to quickly view a customer's entire record when they call.
    Creating the Dispatch 10:16
  This tutorial will walk you through creating a dispatch, attaching equipment to it, and assigning it to a technician.
    Working with the Dispatch 05:22
  This tutorial shows you how to work with the dispatch created in the previous tutorial on a Dispatch style board.
    The Route Optimizer 03:02
  This tutorial shows you how to use the Route Optimizer in ESC Dispatching.
  Setup    
    Creating Tasks 04:38
  Tasks show your technicians what to do on scheduled maintenance visits. This tutorial will show you how to set them up to produce the best results.
  Use    
    Creating a Service Agreement 17:09
  This tutorial will show you how to setup a service agreement on a particular piece of equipment. We will make an estimate to price the agreement and set it up to create renewal invoices and scheduled preventative maintenance dispatches.
    Memorizing & Activities 07:13
  This tutorial will show you how to save time in two ways; by creating templates for common agreements and by using the new Activities buttons.
    Post Agreement Information 08:13
  Creating scheduled dispatches and renewal invoices has never been easier. View this tutorial to find out how it is done.
  Analysis    
    Service Agreement Reports 08:48
  This tutorial will show you how to track and manage your service agreements through a variety of different reports.
  Usage    
    Usage Setup and Use 06:48
  Learn how to take advantage of usage to track limit based agreements, such as agreements that are only valid for a set number of hours or copies.
  Overview    
    Meter Reading Overview 08:07
  This tutorial gives you a brief overview of the meter reading process.
  Setup    
    Preparing for Meter Reading 11:29
  Learn how to properly setup ESC to track meter readings.
  Use    
    Working with Meter Readings 09:45
  Learn how to track meter readings for your customers. Covers everything from basic agreement setup to invoicing.
  Analysis    
    Meter Reading Reports 09:13
  Learn how to report on the agreements you have created.